Chatbots are a part of the evolving artificial intelligence that touches the digital marketing industry. But ever wonder if chatbots apply to your business or not?
Here are eight reasons as to why your business should have chatbots as listed by the best digital marketing companies in Los Angeles:
- According to experts, the global Chatbot market is expected to grow exponentially between 2016 to 2023.
- 85% of customer interaction is predicted to be managed without a human by this year.
- More than 40% of business executives believe that artificial intelligence’s most important benefit is its automated communication. This gives data that can be used to make vital decisions.
- It is believed that more than 10,000 developers are building chatbots in their Facebook Messenger.
- Chatbots can scale up operations. While agents can only handle up to 3 conversations at a time, chatbots can operate without a limit.
- It can be used to push a highly interactive marketing campaign.
- Chatbots can take the load off your customer support team when it comes to queries. This saves your team time to handle and resolve complicated issues.
- It can help attract more millennials to buy in your store. This is because millennials prefer live chats over phone calls, making chatbots a prudent investment for the future generation.
